About The Role

We have an amazing opportunity for a Sales and Customer Service Representative to join our growing team. Reporting to the Sales Manager, you’ll manage a broad portfolio of business clients—from growing small enterprises to well‑established brands—focusing on building relationships and supporting their ongoing needs. In addition, you’ll serve as the primary customer experience partner for the NQ region, handling inbound enquiries, identifying upsell opportunities, and strengthening local client relationships to support long‑term growth.

Key Responsibilities

Manage and maintain monthly contact cycles with both existing and new customers via phone and virtual meetings – no cold calling required
Identify cross selling opportunities of our range of products across various categories
Build and maintain strong relationships with prospective and existing clients by understanding their needs and providing tailored, informed product and service solutions, including accurate information and demonstrations of our product range
Respond promptly to client inquiries and process customer orders across multiple channels providing timely, accurate support, resolving issues quickly, and maintaining a high level of customer satisfaction throughout the sales and service process
Update and managing pipelines of one off sales in HubSpot CRM
Document feedback as well as investigate and resolve complaints
Deliver on personal Revenue and Gross Profit sales targets
Ad-hoc administration duties as required

About You

Minimum 1 year experience in a phone-based sales role in a B2B environment
Excellent customer service skills
Experience in account management and business development
Ability to understand the client business needs and translate them into valued solutions to create long-term relationships
Demonstrated ability to influence stakeholders effectively at both internal and external levels.
Good understanding of CRM systems and proficiency in MS Office application
Demonstrate a commitment to continuous learning by utilising our organisational learning platform
Ability to develop and maintain strong relationships and professional networks with the ability to engage in conversations with key decision makers
Ability to work as part of a cohesive team environment
Exceptional time management skills
Excellent presentation, written & verbal communication skills
High attention to detail

Benefits of working with COS

Flexible hybrid workplace
Annual employee incentive schemes
Generous Reward and Recognition programs
Commitment to professional development with ongoing training and career development opportunities
Access to free Mental Health programs
Convenient location with free onsite parking
Employee discounts on full product range
Opportunity to participate in community welfare and charity initiatives
Novated Lease / Salary Sacrifice for electric vehicles available

More about COS

When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values – Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family.  Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation.  Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business.  With over 750 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!

If you would like to apply, please kindly send over a copy of your most recent resume to – [email protected]