ABOUT THE ROLE

Reports to the Business Manager

Duties

Service Delivery
·        Assess all incoming offers of work to ensure their compatibility with the Company’s values and mission.

·        Before accepting an offer of work ensure sufficient qualified contractors are available to complete the task. Also ensure other issues such as safety, cost viability and cultural awareness are addressed.

·        Maintain a good working relationship with people and organisations who do business with Carers for You.

·        Regularly promote the Company’s profile in the Marketplace.

·        Provide an Advocacy service for clients when requested.

·        Must be available for the greater part of each weekday morning for day-to-day operational matters.

The ability to prioritise and immediately resolve any urgent and unforeseen operational issues as they arise to minimize any impact or negative consequences they may have on the day-to-day running of the Company.
Personnel

·        Ensure the Company has sufficient, qualified contractors available to deliver services to clients.

·        When required, conduct interviews for new contractors via phone/zoom or in person.

·        Ensure contractor details and qualifications are current.

Operations

·        Regularly survey clients to ensure their expectations are being met.

·        Maintain all relevant rosters to ensure their accuracy.

·        Follow up client’s satisfaction on services provided and  regularly complete the area overview document with appropriate details and follow up.

·        Complete a reconciliation of the roster fortnightly and follow up any inconsistencies.

The successful candidate will have the following Skills, Knowledge, and Experience:

Minimum 2 years’ experience in similar role
Experience with Microsoft Outlook, Word and Excel
National Police Certificate
Valid Queensland Driver’s License
Strong customer focus
Demonstrated ability to work within a team environment.
Certificate 3 in Individual Support – Aged Care or Disabilities or willingness to obtain this certificate within a reasonable time frame.
Current Senior First Aid Certificate
BENEFITS

·        Supportive and flexible working environment.

·        Working from home.

·        Work life balance.

·        Ongoing training and development, with room to grow.

Job Type: Casual – 20 to 25 hours per week.